Terms of service

Yes. For Shopify, paste this into Settings → Policies → Terms of Service. I’ve written it to match an online apparel/POD business and to work alongside the refund policy we just created.

Terms of Service

Overview

This website is operated by Hetero By Design. Throughout the site, the terms “we,” “us,” and “our” refer to Hetero By Design.

Hetero By Design provides this website, including all information, products, services, and features available through the site, conditioned upon your acceptance of these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, as well as any additional policies referenced on this website.

Please read these Terms carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose.

You may not attempt to interfere with, damage, compromise, or misuse our website, services, accounts, or systems.

2. Products and Services

We make reasonable efforts to display our products, colors, designs, descriptions, and images as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, garment material, printing process, product size, and other manufacturing factors.

Many of our products are produced on demand after an order is placed. Production and fulfillment times may vary.

We reserve the right to modify, discontinue, limit, or change products, designs, colors, sizes, pricing, or availability at any time without prior notice.

3. Product Sizing

Customers are responsible for reviewing available sizing information before placing an order.

Sizing and fit may vary between different garment styles and manufacturers.

Because many products are made to order, selecting an incorrect size does not automatically qualify an order for a return, exchange, or refund. Please review our Refund & Return Policy for additional information.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product information, typographical, or other errors.

Payment must be successfully authorized before an order can be processed.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when required.

5. Orders

We reserve the right to refuse, cancel, or limit any order when reasonably necessary, including orders suspected of fraud, unauthorized resale, pricing errors, payment problems, or other improper activity.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information.

6. Order Changes and Cancellations

Because made-to-order products may enter production shortly after purchase, order changes and cancellations are not guaranteed.

Customers should contact us as quickly as possible if an order needs to be changed or canceled.

Once production has begun or an order has shipped, changes or cancellations may no longer be possible.

7. Shipping and Delivery

Shipping and delivery estimates are provided as estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, incorrect addresses, production delays, or circumstances outside our reasonable control.

Customers are responsible for entering a complete and accurate shipping address.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Returns, replacements, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.

Because many products are produced specifically for each order, different rules may apply to made-to-order merchandise than to traditional retail inventory.

9. Intellectual Property

Unless otherwise stated, the Hetero By Design name, logos, original graphics, artwork, designs, photographs, written content, branding elements, and other original materials appearing on this website are owned by or licensed to Hetero By Design and are protected by applicable intellectual-property laws.

Our content may not be copied, reproduced, distributed, sold, modified, or commercially used without authorization except as permitted by law.

10. Third-Party Services

Our store may use third-party companies and services for functions including website hosting, payment processing, manufacturing, fulfillment, shipping, analytics, and marketing.

Your use of certain services may also be subject to the applicable third party's terms and policies.

We are not responsible for third-party websites or services that we do not own or control, except to the extent required by applicable law.

11. User Submissions and Reviews

If you submit reviews, photographs, feedback, comments, suggestions, or other content to us, you represent that you have the right to provide that content.

You may not submit unlawful, abusive, fraudulent, defamatory, infringing, malicious, or otherwise prohibited material.

We reserve the right to remove content from our website where appropriate.

12. Prohibited Uses

You may not use our website or its content to violate applicable laws, infringe intellectual-property rights, transmit malicious code, collect information unlawfully, engage in fraudulent activity, interfere with website security, or otherwise misuse our services.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided subject to the warranties and protections required by law, and we disclaim warranties that may lawfully be disclaimed.

Nothing in these Terms is intended to waive or limit consumer rights that cannot legally be waived.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Hetero By Design and its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Hetero By Design from claims, damages, liabilities, or expenses resulting from your unlawful misuse of our website or violation of these Terms.

16. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

17. Changes to These Terms

We reserve the right to update these Terms of Service from time to time.

The current version will be posted on this website. Continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms will be governed by applicable laws of the jurisdiction in which Hetero By Design operates, without limiting any consumer protections that apply under applicable law.